Everything seems to be going right until angry customers call with their issues.
It might seem obvious, but the very first thing you need to do to improve your phone support is to pick up the phone!
As Live Chat’s CMO, Szymon focuses on expanding product visibility and reach through SEO, integrations, partner programs and more.
Szymon is a Certified Google Adwords Professional and worked in the domain/hosting industry before joining Live Chat in 2006 Twitter The relationship between you is simple – they vote for a product/service with their wallets.
1 reason that people leave a place of business is based on how they were treated.
Smart companies understand the value of their current customer base, and recognizing what they need to do in order to keep them.
Some people believe it is the easiest way to quickly get their problems solved, while many others simply hate hanging on the phone.
It’s the caller’s attitude that makes phone support so challenging.Why support agents don’t care about customer’s needs, even though 3 out of 5 customers take their business to the competitors after poor customer service experience? Only several decades ago, business owners were in a much more comfortable situation – they always had the attention of the customers.They were the center of the market and there was always a demand for their product.By focusing on the customers, the smart companies are really broadening their customer base by increased referrals.” An investment in customer service can later turn out being a source of new customers.It can become an efficient, very credible and free advertisement.Lack of a toll-free number, unreliable free chat widget and no dedicated people to answer the question. When this moment comes, the company opens up for customers.